Effective Date: January 1, 2025
At KeyGold.gg (“we,” “our,” “us”), we are committed to providing professional, legal, and reliable top-up services. However, in rare cases, unforeseen circumstances may cause delays or errors. To protect our customers’ rights, we make the following compensation commitments:
1. Top-up Delays
| Delay Duration | Compensation Standard |
|---|---|
| 1 hour – 2 hours | 10% discount coupon |
| 2 hours – 12 hours | Gift package worth 15% of the order value |
| 12 hours – 48 hours | Gift package worth 50% of the order value |
| More than 48 hours | Gift package equal to the full order value |
2. Top-up Errors
If a top-up error occurs due to our operational mistake (such as topping up the wrong account or item), we will provide a free gift package equivalent to the incorrect top-up value. Customers may also choose either to request a refund or to have the correct item fulfilled.
3. Account Asset Loss
All our top-up channels are legitimate and stable. However, if your game account suffers asset loss directly due to our operational error, we will refund the full order amount and additionally provide a 5% discount coupon as compensation.
Additional Notes
- This compensation policy applies only to issues caused by KeyGold.gg. It does not apply to delays or errors caused by game publisher maintenance, bans, special events, or customer actions.
- Gift packages will be issued in the form of in-game items or equivalent digital goods, depending on the specific game.
- Discount coupon validity and usage rules will be specified at the time of issuance.
For any questions or concerns, please contact us:
KEY GOLD PTE. LTD.
Email: support@keygold.gg
Website: https://keygold.gg