Privacy Policy

Effective Date: January 1, 2025

Welcome to KeyGold.gg (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website and use our services.

 

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: such as your name, email address, phone number, billing address, and game account details.
  • Payment Information: when you make a purchase, payment processors may collect your credit card or other payment information. We do not store your full payment information.
  • Technical Data: including IP address, browser type, device information, operating system, referral sources, and usage data related to our website.
  • Communications: any messages you send to us, including emails, support requests, or messages through live chat.

 

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your top-up orders.
  • To provide customer support and respond to your inquiries.
  • To improve our website, services, and user experience.
  • To send you important information, such as service updates, security alerts, and administrative messages.
  • To detect and prevent fraud or other illegal activities.
  • For legal obligations and compliance requirements.

 

3. How We Share Your Information

We may share your information with:

  • Service Providers: such as payment processors, fraud detection tools, and hosting providers, only as necessary to provide our services.
  • Business Transfers: in connection with any merger, sale, or transfer of assets.
  • Law Enforcement and Legal Obligations: if required to comply with applicable law, regulation, legal process, or governmental request.

We do not sell or rent your personal information to third parties for marketing purposes.

 

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

 

5. Your Rights

Depending on your location, you may have rights under applicable laws, such as:

  • The right to access, update, or delete your personal information.
  • The right to object to or restrict certain types of processing.
  • The right to withdraw consent where processing is based on consent.

You can exercise your rights by contacting us at support@keygold.gg.

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

For more details, please refer to our Cookie Policy.

 

7. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside of your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Changes will become effective when posted on this page.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

KEY GOLD PTE. LTD.

Email: support@keygold.gg

Website: https://keygold.gg/