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Enter Keygold.gg World
  • Account & Login
    • How to log in?
    • How to link email?
  • Trade
    • How to change language/currency?
    • How long for top-up?
    • Wrong top-up info?
    • Top-up not received?
    • Order failed but charged?
  • Payment
    • What are the payment limits and fees?
    • Card payment error?

  • Account & Login

    How to log in?

    (1) Enter the trading platform using the link keyGold.gg. Click the login button at the top right corner to log in.

    (2) You can log in to the trading platform using your E-mail, Google, Line, Facebook, Twitter or Apple account. By default, you will have to register a platform account when you log in for the first time.

    How to log in?

  • How to link email?

    (1) Log in to the trading platform, and go to Account Information. Look for email and click “Link email”.

    (2) Enter the email address you would like to link the account with. Make sure that you have access to this email. Once you are done, click “Send”.

    (3) Log in to your email and check your inbox for a verification code email. If you do not receive it, you can click the “Send” button again after 60s.

    (4) Open the verification code email and find the verification code inside. Go back to the trading platform and enter the verification code to complete the email linking process.

  • Trade

    How to change language/currency?

    You can find the currently set language currency in the site navigation, click on it and change the settings.

    How to change language/currency?

  • How long for top-up?

    In most cases, the game top-up will be credited within 1–5 minutes. For some games or servers, network or system delays may cause longer processing times. Please be patient.

  • Wrong top-up info?

    If you entered incorrect information such as Game ID or server, the recharge may fail or not be credited. Please contact customer support as soon as possible with your order number and the correct details.

  • Top-up not received?

    If your order has not been credited within 30 minutes, first double-check that the information you provided is correct. If everything is correct, contact customer support with your order number and payment proof, and we will assist you.

  • Order failed but charged?

    Some banks or payment platforms may place a temporary hold or pre-authorization on your funds even if the transaction fails. These charges are usually automatically released and refunded to your account within 1–3 business days, depending on your bank or payment provider.

  • Payment

    What are the payment limits and fees?

    Different payment methods may include a processing fee charged by the payment provider. This fee is not added by our website, and the total amount (including any applicable fee) will be shown before you confirm your order.

  • Card payment error?

    1. Why do credit card payment errors occur? (1)Common reasons include: (1)Incorrect card number, expiration date, or CVV entered. (2)Insufficient balance or exceeding the card’s transaction limit. (3)Credit card not enabled for international or online payments. (4)The issuing bank blocked the transaction due to risk control.

    2. What should I do if a payment error occurs? (1)Double-check that your card number, expiration date, and CVV are entered correctly. (2)Ensure that your credit card has sufficient funds and supports international/online transactions. (3)Try using another credit card or switch to an alternative payment method (e.g., PayPal, e-wallet). (4)If the issue persists, contact your issuing bank to confirm whether the transaction was blocked.